learner services executive

2 weeks ago

Singapore NEXUS INTERNATIONAL SCHOOL (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

JOB TITLE: LEARNER SERVICES EXECUTIVE / SENIOR EXECUTIVE

Links to: Director of Learners' Acquisition

WHO ARE WE?

Nexus is an empowering, learning-focused community. We strive to create an honest, open and innovative community with our learners, parents and peers. We believe that we have something unique and special here, we are proud to be different in the way we work; and how we teach and learn.

WHO ARE WE LOOKING FOR?

At Nexus, we do things differently. Each member of staff is valued and recognised as a unique individual collaborating as part of a supportive community, to elevate one another with innovative ideas. Our strategies emerge from the collective positive mindsets of our colleagues. You will experience high levels of ownership and empowerment in your role.

JOB DESCRIPTION

The Learner Services Executive / Senior Executive is the initial point of contact for learners and parents on all academic and learner services queries and requests. Our Learner Services Executive / Senior Executive is responsible for the day-to-day management of administrative functions to assist in the delivery of a wide variety of learner services. The Learner Services Executive / Senior Executive works closely with Admissions. As the Learner Services Senior Executive, you will be required to submit a monthly report, support the Director of Learners' Acquisition with the coaching of Executive and part timers.

ROLE ANDRESPONSIBILITIES

● Act as afirst point of contact for prospective and existing learners, handling learners and parents enquiries and requests via phone, email or in person in a courteous, respectful, professional and confidential manner

● Manageand maintain learner files and computer based records, ensuring they are up to date and that it contains all relevant documentation

● Maintainandmonitor class attendance records and coordinate all relevant reports

● Handle, coordinate and monitor stakeholders complaints, feedback and grievances, in a sensitive and timely fashion

● Manage/Coordinate/Provide support for extracurricular activities (clubs, trips, etc), Open Day, New Learners Orientation and Parents Meeting

● Facilitate documentation processing for current,

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