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Wintel Server Support Specialist

2 months ago

Singapore Deutsche Bank Full time
About the Role:

We are seeking a highly skilled Wintel Server Support Specialist to join our team at Deutsche Bank. As a key member of our IT infrastructure team, you will be responsible for providing level 2 and level 3 quality support for Wintel and Citrix systems, as well as other core infrastructure components.

Key Responsibilities:
  • Ensure compliance with standards and security requirements set forth by the Bank and based on guidelines authorized by the GTO Management team.
  • Participate in Deutsche Bank organizational events such as Town Halls and Team Meetings.
  • Provide proactive ticketing workflow and queue management to identify, flag, and drive positive remediation of workloads not being carried out within documented expectation.
  • Maintain timely and quality status updates in all Deutsche Bank workflow systems, per Key Operating Procedures (KOP).
  • Deliver workloads according to defined Service Level Agreements (SLA) targets and escalate timely when there is risk of not meeting SLA or an issue increasing in severity.
  • Assist vendors with implementation of new servers, including bank-standard build and Quality Assurance (QA) process.

About You:
  • Minimum of 6 years of relevant working experience in a server support environment handling Wintel Server Support and VMware technology.
  • Experience in windows server support, VMWare, installing/configuring/managing clustering, GPO, Powershell, Scripting, Active Directory, DFS, DNS, DMZ.
  • Proven experience handling projects.
  • Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
  • Excellent troubleshooting and problem-solving skills.
  • Excellent communication skills, both written and verbal, with attention to detail.
  • Ability to work in virtual teams and in matrix structures.
  • Experience of supporting complex application and infrastructure domains.
  • ITIL/best practice service context. ITIL foundation.
  • Good analytical and problem-solving skills.
  • Comfortable with weekend work (2 to 3 weeks frequency; Will get time off during weekdays).

What We Offer:
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.
  • Training and development to help you excel in your career.

Location:
One Raffles Quay office. Relevant vaccination requirements apply.