Deutsche Bank Wintel Server Support Specialist
1 month ago
At Deutsche Bank, we strive to create a healthy, engaged, and well-supported workforce. This is reflected in our commitment to providing an environment that prioritizes employee development and wellbeing.
Key Responsibilities
- As a key member of our team, you will report directly to the Functional Manager and be responsible for ensuring compliance with bank standards and security requirements.
- You will participate in organizational events such as Town Halls and Team Meetings, fostering collaboration and open communication within the team.
- Providing Level 2 and Level 3 quality support via group hotlines and ticketing systems for Wintel and Citrix systems, as well as other core infrastructure components, is a crucial aspect of this role.
- You will proactively manage Incident queues, evaluating and triaging incoming tickets before resolving or reassigning them to the appropriate individual.
- Resolving incident tickets involves following the Knowledge Base process, linking resolution plans to KB articles, and documenting each step taken to resolve the issue.
- Contribution to the ongoing development and updates of the KB repository is essential in maintaining accurate and up-to-date knowledge resources.
- In coordination with Global Change Management (GCM), you will create, resource, secure approvals for, and ensure timely execution of planned changes within Deutsche Bank's Change Management policy.
- You will provide proactive ticketing workflow and queue management to identify, flag, and drive positive remediation of workloads not meeting documented expectations.
- Maintaining timely and quality status updates in all Deutsche Bank workflow systems, adhering to Key Operating Procedures (KOP), is vital to the success of this role.
- Delivering workloads according to defined Service Level Agreements (SLA) targets and escalating timely when there is risk of not meeting SLA or an issue increasing in severity.
Requirements and Qualifications
- A minimum of 6 years of relevant working experience in a server support environment handling Wintel Server Support and VMware technology is required.
- Experience in Windows Server support, VMWare, installing/configuring/managing clustering, GPO, PowerShell, scripting, Active Directory, DFS, DNS, and DMZ is essential.
- Proven experience handling projects is necessary for this role.
- The ability to self-manage a book of work and ensure clear transparency on progress with timely, clear communication of issues is crucial.
- Excellent troubleshooting and problem-solving skills are required.
- Excellent communication skills, both written and verbal, with attention to detail are essential.
- Ability to work in virtual teams and matrix structures is necessary.
- Experience supporting complex application and infrastructure domains is also required.
- ITIL/best practice service context and ITIL foundation certification are desirable.
- Good analytical and problem-solving skills are necessary for this role.
Estimated Salary: SGD $8,500 per month
Benefits
- We offer a range of flexible benefits that you can tailor to suit your needs.
- A culture of continuous learning to aid progression is available.
- Career development training and coaching from experts in your team.
- Flexible working arrangements and comprehensive leave benefits are provided.
- Gender-neutral parental leave and virtual doctor consultation services are included.
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