TDI - Wintel Server Support Specialist - AVP

3 months ago

Singapore Deutsche Bank Full time
What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:
  • Flexible benefits plan including virtual doctor consultation services
  • Comprehensive leave benefits
  • Gender Neutral Parental Leave
  • Flexible working arrangements
  • 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement
Your key responsibilities:
  • Team member role reports directly to the Functional Manager
  • Ensure compliance with the standards and security requirements set forth by the Bank and based on the guidelines authorized by the GTO Management team.
  • Participate in Deutsche Bank organizational events such as Town Halls and Team Meetings
  • Provide Level 2 and Level 3 quality support via the group hotline and ticketing systems for Wintel and Citrix systems and other core infrastructure components.
  • Proactively manage Incident queues and conduct evaluation / triage for all incoming tickets before resolving / closing or re-assigning to the appropriate individual
  • Resolve / close incident tickets by following the Deutsche Bank Knowledge Base (KB) process, link resolution plans to KB articles, and document issue and each step taken in order to resolve.
  • Personally contribute to the ongoing development and updates to the KB repository
  • Provide Global Change Management (GCM) coordination by creating, resourcing, securing approvals for, and ensuring timely execution of planned changes, within Deutsche Bank Change Management policy.
  • Provide proactive ticketing workflow and queue management in order to identify, flag, and drive positive remediation of workloads not being carried out within documented expectation.
  • Maintain timely and quality status updates in all Deutsche Bank workflow systems, per Key Operating Procedures (KOP)
  • Deliver workloads according to defined Service Level Agreements (SLA) targets and escalate timely when there is risk of not meeting SLA or an issue increasing in severity.
  • Assist vendors with implementation of new servers, including bank-standard build and Quality Assurance (QA) process.
Your skills and experience:
  • Minimum of 6 years of relevant working experience in a server support environment handling Wintel Server Support and VMware technology
  • Experience in windows server support, VMWare, installing/ configuring/ managing clustering, GPO, Powershell, Scripting, Active Directory, DFS, DNS, DMZ
  • Proven experience handling projects
  • Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
  • Excellent troubleshooting and problem-solving skills.
  • Excellent communication skills, both written and verbal, with attention to detail.
  • Ability to work in virtual teams and in matrix structures.
  • Experience of supporting complex application and infrastructure domains
  • ITIL / best practice service context. ITIL foundation
  • Good analytical and problem-solving skills.
  • Comfortable with weekend work (2 to 3 weeks frequency; Will get time off during weekdays).
Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements apply.

How we'll support you:
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs
  • Training and development to help you excel in your career
  • Coaching and support from experts in your team

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