Server Support Specialist

4 weeks ago


Singapore Deutsche Bank Full time
About the Role:

We are seeking a highly skilled Server Support Specialist to join our team at Deutsche Bank. As a key member of our IT infrastructure team, you will be responsible for providing level 2 and level 3 quality support for Wintel and Citrix systems, as well as other core infrastructure components.

Key Responsibilities:

• Ensure compliance with standards and security requirements set forth by the Bank and based on guidelines authorized by the GTO Management team.
• Participate in Deutsche Bank organizational events such as Town Halls and Team Meetings.
• Provide proactive ticketing workflow and queue management to identify, flag, and drive positive remediation of workloads not being carried out within documented expectation.
• Maintain timely and quality status updates in all Deutsche Bank workflow systems, per Key Operating Procedures (KOP).
• Deliver workloads according to defined Service Level Agreements (SLA) targets and escalate timely when there is risk of not meeting SLA or an issue increasing in severity.
• Assist vendors with implementation of new servers, including bank-standard build and Quality Assurance (QA) process.

Requirements:

• Minimum of 6 years of relevant working experience in a server support environment handling Wintel Server Support and VMware technology.
• Experience in windows server support, VMWare, installing/configuring/managing clustering, GPO, Powershell, Scripting, Active Directory, DFS, DNS, DMZ.
• Proven experience handling projects.
• Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal, with attention to detail.
• Ability to work in virtual teams and in matrix structures.
• Experience of supporting complex application and infrastructure domains.
• ITIL/best practice service context. ITIL foundation.
• Good analytical and problem-solving skills.
• Comfortable with weekend work (2 to 3 weeks frequency; Will get time off during weekdays).

About Us:

We are committed to providing an environment with your development and wellbeing at its center. You can expect a healthy, engaged, and well-supported workforce, flexible benefits, comprehensive leave benefits, gender-neutral parental leave, flexible working arrangements, and 25 days of annual paid leave, plus public holiday and flexible working arrangement.
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