IT Solutions Specialist

2 weeks ago


Singapore Deutsche Bank Full time
Job Overview

We are seeking a highly skilled Wintel Server Support Specialist to join our team at Deutsche Bank. As a key member of our infrastructure team, you will be responsible for providing top-notch support for our Wintel and Citrix systems, ensuring seamless operations and minimal downtime.

Key Responsibilities
  • Provide Level 2 and Level 3 quality support via the group hotline and ticketing systems for Wintel and Citrix systems and other core infrastructure components.
  • Proactively manage Incident queues and conduct evaluation / triage for all incoming tickets before resolving / closing or re-assigning to the appropriate individual
  • Resolve / close incident tickets by following the Deutsche Bank Knowledge Base (KB) process, link resolution plans to KB articles, and document issue and each step taken in order to resolve.
  • Maintain timely and quality status updates in all Deutsche Bank workflow systems, per Key Operating Procedures (KOP)

Requirements
  • Minimum of 6 years of relevant working experience in a server support environment handling Wintel Server Support and VMware technology
  • Experience in windows server support, VMWare, installing/ configuring/ managing clustering, GPO, Powershell, Scripting, Active Directory, DFS, DNS, DMZ
  • Proven experience handling projects
  • Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.


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