Retail Operations Specialist
6 days ago
About Our Barehands:
We are a purpose-driven fashion and lifestyle brand, born out of Singapore, committed to delivering high-quality, ethically produced apparel and lifestyle products.
Our mission is to build strong, sustainable communities around the world through investing in our makers' lives and enabling a more sustainable livelihood for them and their families.
Your Role:
You will oversee daily retail operations, manage inventory, lead customer service initiatives, and support production and operational tasks. Your role will be integral in ensuring an exceptional customer experience while optimizing store and operational efficiencies.
Key Responsibilities:
- Retail Operations: Manage and execute store's day-to-day operations i.e. opening & closing, cashiering, inventory monitoring, management & replenishments, customer service, sales reporting, visual merchandising, exchanges & returns, goods receiving or delivery
- Maintain cleanliness, hygiene and organisation according to standards
- Organize and execute in-store events and campaigns as required
- Optimize store operations, improving workflow and productivity
- Achieve monthly sales targets and drive store performance
- Assist in setup and roll out of new stores locally and overseas
People Management:
- Oversee, manage and coach part-time retail ambassadors, ensuring smooth scheduling and operations
- Train and mentor part-timers to maintain high customer service and brand representation
- Handling customer enquiries in a prompt and professional manner, providing appropriate solutions online or offline
- Ensure timely processing, collection and delivery of customers' orders in-store
- Gather and analyse customer feedback and recommending to the relevant manager(s) on any improvements on workflow required
- Managing and inspecting exchanges & returns on a regular basis
Other Operational Support:
- Assist in production matters including compiling of orders for suppliers, stockists/wholesalers
- Support and coordinate photoshoots locally and/or overseas, executing them when required
- Assist in other miscellaneous operational matters of the brand, when required
Requirements:
- Minimum 1-2 years of industry experience in retail, fashion, or operations
- Highly self-motivated, driven, and responsible
- Strong problem-solving skills with a proactive approach
- Excellent verbal and written communication and leadership ability
- Passionate about purpose-driven businesses and ethical fashion
- Ability to multitask and manage multiple operational functions effectively
- Able to commit 44 hours a week which may include one weekend (Sunday and/or Saturday) occasionally
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