Retail Operations Specialist

3 weeks ago


Singapore SHOKZ (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Position Overview:Based in Singapore, the Retail Operations Specialist will be responsible for driving retail operations across Southeast Asia. This role involves managing event operations, conducting retail store inspections, and focusing on training and development within the region. We are seeking a candidate with a strong background in retail management, event planning, and customer service to join our team.

Key Responsibilities:
Event Operations:
Develop and execute event plans for in-store promotions and product launches.
Coordinate with marketing and sales teams to ensure events are aligned with company objectives.
Manage event logistics, including vendor coordination and budget management.
Analyze event outcomes and provide recommendations for future improvements.
Retail Store Inspections:
Conduct regular store inspections to ensure compliance with company policies and standards.
Identify areas for improvement and implement corrective actions.
Evaluate store performance metrics and provide feedback to store managers.
Training and Development:
Design and implement comprehensive training programs for retail staff to enhance product knowledge, sales techniques, and customer service skills.
Monitor training effectiveness and adjust programs as needed to ensure continuous improvement.
Develop and maintain a library of training materials and resources.
Conduct periodic assessments to identify training needs and gaps.
Sales and Performance:
Set and achieve sales targets for assigned stores.
Implement strategies to increase customer traffic and conversion rates.
Customer Relations:
Ensure high standards of customer service are maintained across all stores.
Address customer complaints and feedback promptly and effectively.

Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field.
5+ years of experience in retail management, with a focus on operations and events.
Proven track record of developing and implementing effective training programs.
Strong analytical skills with the ability to interpret sales data and customer feedback.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in Microsoft Office Suite and retail management software.

Physical Demands:
Ability to stand and walk for extended periods during store inspections and events.
This role will be based in Singapore with regular visits to retail stores and event venues across Southeast Asia.

Tell employers what skills you have

Customer Service Skills
Product Knowledge
Retail
Sales
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Analytical Skills
Budget Management
Consumer Insight
Interpersonal Skills
Mandarin Chinese
Administration
Vendor Coordination
Event Planning
Compliance
Customer Service
Customer Relations

  • Singapore DFI Retail Group Full time

    About DFI Retail GroupDFI Retail Group is a leading Asian retailer with a strong presence in the market. As of our latest assessment, the company operates over 11,000 outlets and employs more than 200,000 people worldwide.The Group's total annual revenue exceeds US$26 billion, making it one of the largest retailers in Asia.Our mission is to deliver quality,...


  • Singapore Bulgari South Asian Operations Full time

    DRIVE BOUTIQUE STAFF FOCUS ON OPERATIONS EFFICIENCY Consistently strive to improve store operational efficiency, through improved processes, tools and programs with focus on optimization, liaising with relevant support functions (IT, F&A, Marketing, Security, Sales, Training, Logistics, HR, etc.). Provide Central Retail Operations with recommendation on...


  • Singapore SHOKZ (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Overview:Based in Singapore, the Retail Operations Specialist will be responsible for driving retail operations across Southeast Asia. This role involves managing event operations, conducting retail store inspections, and focusing on training and development within the region. We are seeking a candidate with a strong...


  • Singapore NITORI RETAIL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesManages the workload of the operations team to meet goals and deadlines. - Create a variety of ongoing promotional activities to increase sales. This may include training staff to upsell items. - Achieves marketing and sales operational objectives by contributing marketing and sales information and...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Roles & ResponsibilitiesRetail Sales Specialist5 & 6 days per week, 6 days off per month; 11am-9pmLocation: Wisma Atria / Bugis Junction/ Chinatown Point/Raffles City(Can choose)Salary: Basic $2200 -$2800 + $100 attendance allowance + $100 flexi allowance upon confirmation + CommissionGross salary: $2800 -$4000Company: The boutiques carry High-end...


  • Singapore DFI Retail Group Full time

    About DFI Retail Group DFI Retail Group (the 'Group') is a leading Asian retailer. As at 30 Jun 2024, the Group, its associates and joint ventures operated some 11,000 outlets and employed over 200,000 people. The Group had total annual revenue in 2023 exceeding US$26 billion. The Group is dedicated to delivering quality, value and exceptional service to...


  • Singapore LOTTE Travel Retail Singapore Pte. Ltd. Full time

    Job Description:Lotte Travel Retail Singapore Pte. Ltd. is a leading travel retailer in Singapore, operating a range of airport retail outlets that offer a diverse range of products and services to travelers.We are currently seeking an experienced Logistics Support Specialist to join our team. As a key member of our logistics team, you will play a critical...


  • Singapore NITORI RETAIL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesManages the workload of the operations team to meet goals and deadlines. - Create a variety of ongoing promotional activities to increase sales. This may include training staff to upsell items. - Achieves marketing and sales operational objectives by contributing marketing and sales information and...


  • Singapore BVLGARI Full time

    Job DescriptionBVLGARI is seeking a highly skilled Retail Operations Executive to join our team. As a key member of our retail operations team, you will be responsible for driving store efficiency and optimizing processes to improve overall store performance.The successful candidate will have a strong background in retail operations, with excellent...


  • Singapore WECRUIT PTE. LTD. Full time

    Roles & ResponsibilitiesThis role will based in Singapore, oversee and enhance retail operations across Southeast Asia. Key responsibilities include managing event operations, conducting retail store inspections, and leading training and development initiatives in the region. We are looking for a candidate with solid experience in retail management, event...


  • Singapore This is an IT support group Full time

    Job Summary:We are seeking a highly motivated Retail Specialist to join our team. The successful candidate will be responsible for day-to-day retail operations, sales achievement, and customer service.Key Responsibilities:Manage day-to-day retail operations to achieve sales targetsCommunicate with customers about ongoing promotions and offersPromote...


  • Singapore DFI Retail Group Full time

    About DFI Retail GroupDFI Retail Group is a leading Asian retailer operating a diverse portfolio of well-known brands across six key divisions. The company is driven by its purpose to deliver quality, value, and exceptional service to consumers through a compelling retail experience.The RoleThe Operations Executive will be responsible for leading a team in...


  • Singapore DFI Retail Group Full time

    About DFI Retail GroupDFI Retail Group operates one of the largest networks of retail outlets in Asia, offering an extensive range of products through various channels. With a strong focus on delivering quality and value to consumers, the company has built a reputation as a leading retailer in the region.The RoleThis Operations Executive position plays a...

  • Retail Specialist

    3 weeks ago


    Singapore BIG BOX INTERNATIONAL PTE LTD Full time

    Roles & ResponsibilitiesAre you ready to dive into a world of excitement and fun? Welcome to ActionCity, the ultimate destination for pop culture fansPacked with exclusive action figures, collectible toys, and the hottest merchandise, we are looking for a dynamic and energetic Retail Specialist to join our team.If you are passionate and love engaging with...


  • Singapore SMRT Corporation Ltd Full time

    Job Title: Retail Placemaking Specialist - SingaporeAbout Us:SMRT Corporation Ltd is a pioneering retail and advertising solutions provider in Singapore's rail network. We aim to create unique shopping experiences that showcase the best of Singaporean culture and lifestyle.Your Role:You will be part of our dynamic team as a Retail Placemaking Specialist,...


  • Singapore DFI Retail Group Full time

    About DFI Retail Group DFI Retail Group (the ‘Group’) is a leading Asian retailer. As at 30 Jun 2024, the Group, its associates and joint ventures operated some 11,000 outlets and employed over 200,000 people. The Group had total annual revenue in 2023 exceeding US$26 billion. The Group is dedicated to delivering quality, value and exceptional service...

  • Retail Associate

    3 weeks ago


    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesBe a Shilla ambassador and portray a professional and customer oriented image at all times. Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise. Recognize sale opportunities when dealing with customers and be able to capitalize...


  • Singapore All Best Foods Pte Ltd Full time

    Retail Business Development SpecialistWe are seeking a highly motivated and experienced Retail Business Development Specialist to join our team at All Best Foods Pte Ltd. As a Retail Business Development Specialist, you will be responsible for developing and implementing strategies to drive business growth and improve profitability. You will work closely...


  • Singapore Our Barehands Full time

    About Our Barehands: We are a purpose-driven fashion and lifestyle brand, born out of Singapore, committed to delivering high-quality, ethically produced apparel and lifestyle products. Our mission is to build strong, sustainable communities around the world through investing in our makers' lives and enabling a more sustainable livelihood for them and their...

  • Retail Supervisor

    3 weeks ago


    Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time

    Roles & ResponsibilitiesPlease note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.Manage all Frontline Staff assignedBe a Leader to motivate and guide team members in becoming true Shilla Ambassadors Assist Retail Manager / Senior Retail Manager on recruitment needs ...