Expert ServiceNow Professional
2 weeks ago
As a skilled ServiceNow expert, you will play a pivotal role in designing, configuring, and implementing ServiceNow solutions across various enterprise domains. This position requires hands-on development, integration work, and collaboration with clients and cross-functional teams.
Key Responsibilities:- Implement and configure ServiceNow applications across modules such as ITSM, CSM, GRC, HRSD, and ITOM.
- Develop custom applications and workflows using ServiceNow Studio, Flow Designer, and scripting.
- Participate in requirement-gathering sessions and translate business needs into technical specifications.
- Perform platform upgrades, patching, and health checks.
- Integrate ServiceNow with third-party systems via REST/SOAP, MID servers, and other interfaces.
- Support user acceptance testing (UAT) and post-implementation support.
- Stay updated on ServiceNow releases, features, and industry best practices to ensure continuous improvement.
- Perform regular system audits and ensure data accuracy and integrity within the ServiceNow platform.
- Minimum 5 years of hands-on experience with ServiceNow development and administration.
- Strong grasp of ServiceNow scripting (Client Script, Business Rules, Script Includes).
- Experience with at least one ServiceNow module (e.g., CSM, HRSD, GRC, ITSM, ITOM).
- Knowledge of CMDB, Service Catalog, and Access Control Rules.
- Experience integrating external systems with ServiceNow (REST, SOAP APIs).
- Certified System Administrator (CSA) & Certified Application Developer is a must; one or more CIS certifications (ITSM, HR, CSM, etc.) is a plus.
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