Front Office Team Member
2 weeks ago
Job Summary
We are seeking a highly skilled and detail-oriented Front Office Executive to join our team at Marriott International. As a Front Office Executive, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining the highest level of professionalism in all interactions.
Key Responsibilities
- Process guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment, activate/reissue room keys, and ensure rates match market codes
- Verify and adjust billing for guests, communicate with staff when guests are waiting for an available room, and advise guests of messages
- Clear departures in the computer system, coordinate with Housekeeping to track room status and guest concerns, and file guest paperwork or documentation
- Operate the telephone switchboard station, run and check daily reports, contingency lists, and credit card authorization reports
- Supply guests with directions and information, answer, record, and process all guest calls, requests, questions, or concerns, and follow up to ensure each has been met to guests' satisfaction
- Arrange transportation for guests/visitors, count and secure bank at the beginning and end of shift, and cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
- Notify Loss Prevention/Security of any reports of theft
Requirements
- High school diploma or equivalent
- No related work experience required
- No supervisory experience required
- No license or certification required
Marriott International is an Equal Opportunity Employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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