Residential Relations Coordinator

7 days ago

Singapore beBeeCustomerRelations Full time $4,500 - $5,500
Job Title: Residential Relations Coordinator

The Residential Relations Coordinator's primary duties involve ensuring effective communication and conflict resolution between residents and management.

  • Attend to and resolve resident concerns in a timely and professional manner.
  • Conduct site inspections to identify potential issues.
  • Respond to resident inquiries and feedback via email, phone, or in-person.
  • Maintain accurate records of defects and maintenance activities.
  • Collaborate with the site team and contractors to resolve maintenance-related issues.
  • Provide excellent customer service by being responsive, empathetic, and solution-focused.

Qualifications and Requirements:

  • Possess a minimum of 5 GCE 'O' Level subjects and/or a Nitec Certificate.
  • Hold a WSQ Certificate in Service Excellence (Level 1) or equivalent is advantageous.
  • Have at least 2 years of experience in HDB-related roles.
  • Be an independent and team-oriented individual with strong interpersonal skills.
  • Effectively manage public relations with residents.
  • Work alternate full Saturdays.

Tell us about your relevant skills:

  • Product Knowledge
  • Customer Retention
  • Construction
  • Outsourcing
  • Interpersonal Skills
  • Sales Effectiveness
  • Customer Care
  • Public Relations
  • Administrative Support
  • Team Player
  • Civil Engineering
  • Customer Service Experience

Why this role is important:

This role plays a vital part in maintaining positive relationships between residents and management. Effective communication and issue resolution are key to providing a high-quality living experience for our residents.

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