Customer Service Ambassador
3 weeks ago
We are a new generation travel agency and destination management company, re-inventing the travel experience and combining adventure with professional storytelling to create quality experiences for every traveller.
Our company manages leading tour operator brands, and we are looking for a skilled professional to join our team as a Customer Service Ambassador.
Job DescriptionKey Responsibilities- Manage bookings, registrations, waitlists, and inquiries for transit tours.
- Maintain customer service booths at transit terminals, ensuring cleanliness and functionality.
- Ensure the security and proper maintenance of booth equipment.
- Escort passengers to meeting points and coordinate with tour guides.
- Handle customer feedback and complaints professionally.
- Compile daily reports for project managers and supervisors.
- Attend required training sessions and keep up to date with new information.
- Perform other ad-hoc duties as assigned.
- Bachelor's degree in Tourism, Hospitality Management, Business Administration, or related field.
- Excellent verbal and interpersonal skills.
- Strong organizational and multitasking skills.
- Willingness to work in a fast-paced environment and learn continuously.
- Proficiency in MS Office and tour management software.
- Ability to work under pressure and meet deadlines.
- Knowledge of travel regulations and industry standards.
- Fluency in English both verbal and written.
- Availability to work at least four shifts a week, including public holidays and weekends.
- Opportunity to work with a dynamic and growing company.
- Chance to develop your skills and knowledge in the travel industry.
- Collaborative and supportive work environment.
- Competitive salary and benefits package.
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