Insurance Sales Professional
1 week ago
As a key member of our team, you will be responsible for delivering exceptional customer service and driving sales growth through phone-based interactions. Your primary focus will be on handling all customer inquiries, sales, post-sale customer service, and ongoing relationship management.
Your daily tasks will involve ensuring the achievement of daily and monthly Key Performance Indicators (KPIs) and exceeding them whenever possible. You will serve as the primary contact point for customers, providing fantastic service and selling to new and existing customers primarily via phone calls, with occasional email and live chat communications.
Responsibilities include managing all incoming calls related to pre-sales inquiries, sales, post-sale customer service requests, and performing outbound follow-up calls to deepen relationships and cross-sell or upsell our products and services.
Requirements:
To be successful in this role, you should possess a diploma or general certification with customer service work experience, hold a General Insurance certification, and preferably have experience working in an insurance call centre environment. Proficiency in basic PC skills is also essential, along with the ability to work effectively in teams and multitask.
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