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Customer Executive

2 weeks ago

Singapore Budget Direct Insurance Full time

We are looking to build a passionate team of people who knows what it takes to deliver the best service to our customers. Auto & General is a people focused company, set out to be an insurer like no other. If you fit the bill, we want you on this exciting journey

**You will be responsible**:

- For all customers enquiries, sales, post-sale customer service and on-going customer relationship management.
- To deliver excellent level of customer service to maximize sales, customer satisfaction and retention
- To develop relationships with customers to maximize sales potential and ensure total customers satisfaction

**Your day to day activities**
- Ensure daily and monthly KPIs are met and exceeded
- Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests
- Perform outbound follow up calls to customer to deepen relationship, cross-sell, upsells our products and services

**Job Requirements**
- General Insurance certification would be an advantage. If you do not possess the certification, you must be prepared to take the required insurance tests to be a certified insurance professional.
- Customer service and sales experience would be ideal.