Infrastructure Support Professional

1 week ago

Singapore beBeeInfrastructure Full time $90,000 - $120,000
Job Title: Infrastructure Support Specialist

About the Role

We are seeking an experienced and skilled Infrastructure Support Specialist to ensure the smooth operation of our critical systems and infrastructure. This includes monitoring and responding to alerts, resolving issues, and providing exceptional customer support.

Key Responsibilities

  • Respond promptly to support requests and enquiries from clients.
  • Monitor and respond to alerts for our critical systems and infrastructure.
  • Support customers and resolve issues related to order management, risk management, exchange market data, and exchange connectivity.
  • Conduct in-depth analysis of complex order and trade histories.
  • Work directly with new customers to coordinate the deployment and configuration of our trading applications.
  • Manage distribution and installation of software enhancements and upgrades.
  • Liaise with our overseas offices to provide seamless 24-hour customer support.

Requirements

  • Computer Science, Engineering, or related technical degree.
  • Experience with Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed, and awk.
  • Strong analytical skills and ability to perform complex log file analysis.
  • Ability to work in high-pressure situations and make timely decisions.
  • Able to effectively communicate ideas, proposals, or solutions to a wide range of technical and non-technical audiences.
  • Previous experience supporting applications that connect to major global derivatives exchanges.
  • Experience performing basic network troubleshooting using tools such as telnet, tcpdump, or ncat.
  • Knowledge of relational databases and SQL, bash scripting, and public cloud-based providers such as AWS.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Dynamic and supportive work environment.

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