Dedicated Estate Ambassador
3 days ago
We are seeking a highly skilled and dedicated Estate Ambassador to join our team at JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD.
About the Role
- We offer a competitive salary of SGD $45,000 - SGD $55,000 per annum, depending on experience.
- The successful candidate will be responsible for providing exceptional customer service to residents and their guests, ensuring a warm and welcoming environment at all times.
- This is an excellent opportunity for someone who is passionate about delivering outstanding service and making a positive impact on our community.
- You will work closely with security personnel, concierge officers, and lobby attendants to ensure seamless communication and a smooth living experience for our residents.
- As an Estate Ambassador, you will be the first point of contact for residents and their guests, and it is essential that you possess excellent interpersonal skills and a professional demeanor at all times.
- Your role will involve reporting any defects, hazards, or incidents to the estate manager, as well as maintaining confidentiality and integrity in all aspects of your work.
- You will also be responsible for educating service providers and coaching their staff to acknowledge and greet residents by name, offering assistance, and taking note of service requests.
- Promptly following through with common Concierge requests in a residential environment is also a key aspect of this role.
Key Responsibilities
- Welcome and acknowledge residents and their guests to Service Excellence Standards (SES)
- Report any defects, identify potential hazards, and unsafe work practices to the estate manager
- Follow all company and estate policies and procedures
- Maintain high integrity and confidentiality of proprietary information, residents' information, and protect estate and company assets
- Communicate positively in a clear, concise, and professional language with appropriate greetings and etiquette
- Work closely with security personnel, concierge officers, and lobby attendants
- Develop and maintain positive working relationships with others and support teams to reach company goals and resident satisfaction
Requirements
- Front Office experience is highly desirable
- Grocery, newspapers, restaurants, quality assurance, and transportation knowledge is advantageous
- Excellent interpersonal skills and a professional demeanor
- Able to work independently and as part of a team
- Physically fit and able to lift moderate weights
Benefits
- Competitive salary package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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