Customer Service Ambassador of Specialty Coffee

1 day ago


Singapore TOBY'S ESTATE COFFEE (ASIA) PTE. LTD. Full time

Toby's Estate, a leading specialty coffee company in Singapore, is seeking an exceptional Customer Service Ambassador to join our team. As a key member of our front-of-house (FOH) team, you will play a vital role in delivering an outstanding coffee experience to our customers.

About the Company

Established in 1997, Toby's Estate originated with a simple mission: to roast exceptional coffee and foster a family-like environment. Our spirited team stands united, driven by a shared passion for achieving remarkable feats. We remain at the forefront, continuously challenging the boundaries of premium specialty coffee.

The Role

We are looking for a dedicated individual who can lead by example and motivate those around them. The successful candidate will work alongside our FOH and barista teams to ensure that every cup of coffee meets our high-quality standards. This includes providing excellent customer service, maintaining a clean and welcoming environment, and contributing to a positive team dynamic.

Key Responsibilities
  • Deliver exceptional customer service, ensuring that every customer leaves with a positive impression
  • Maintain a clean and organized workspace, adhering to food safety and sanitation standards
  • Work collaboratively with the FOH and barista teams to achieve shared goals
  • Provide feedback and suggestions for improving customer service and overall store performance
Requirements and Qualifications

To be considered for this role, you must have:

  • A genuine love for coffee and the hospitality industry
  • Excellent communication and interpersonal skills
  • The ability to build strong relationships with colleagues and customers
  • Demonstrated ability to remain composed and efficient under pressure
Benefits and Opportunities

We offer:

  • A competitive salary range of SGD 28,000 - SGD 35,000 per annum
  • A fun and creative working environment, working as part of an engaged and enthusiastic team
  • Development opportunities to grow your skills and knowledge in the specialty coffee industry
  • As much coffee as you can drink and free staff meals

Please note that this is a part-time role requiring at least 15 hours of work per week, including one weekend shift.



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