Customer Experience Ambassador

5 days ago


Singapore LUCKIN COFFEE (SGP) PTE. LTD. Full time
About Us

Luckin Coffee is a leading international coffee chain with a strong presence in Singapore.

Job Title: Customer Experience AmbassadorSalary: SGD 35,000 - SGD 45,000 per annum (dependent on experience)

This role contributes to Luckin Coffee's success by providing legendary customer service to all customers. As a Customer Experience Ambassador, you will be responsible for creating an exceptional consumer experience by delivering prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

Key Responsibilities:
  • Act with integrity, honesty and knowledge that promote the culture, values and mission of Luckin Coffee.
  • Anticipate customer and store needs by constantly evaluating environment and customers for cues.
  • Communicate information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
Requirements:
  • Diploma, Bachelor's Degree or Professional Degree.
  • No previous experience required. Training will be provided.
  • Ability to commit for the long-term.
  • Able to work flexible hours including early mornings, evenings, weekends, nights and/or public holidays.
Benefits:
  • 5 day work week.
  • Annual leave and others (medical, hospitalization, child/family care leave).
  • Medical benefits.
  • Retail incentives and other long-term rewards.
  • Partner meals and discounts.
  • Career progression pathways available.


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