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Service Excellence Professional

2 weeks ago

Singapore beBeeServiceManager Full time $90,000 - $120,000

**Job Title:** Assistant Service Manager

Key Responsibilities:
  • Manage service operations to ensure service levels meet customer expectations.
  • Oversee daily service activities and implement procedures, policies, and standards.
  • Maintain compliance with health, safety, and industry regulations.
  • Lead and motivate a team to achieve service excellence.
  • Act as the escalation point for customer complaints or complex service issues.
  • Develop strategies to enhance the customer experience.
  • Manage resource allocation and inventory control.
  • Analyze data to identify trends and areas for improvement.
  • Initiate and lead continuous improvement initiatives.
Required Skills and Qualifications:
  • Degree in Business Administration, Biomedical Engineering, Customer Service Management, or Operations Management.
  • 3–5 years of experience in a service-related role (e.g., technician, engineer, customer support, operations).
  • 1–3 years of supervisory or management experience in a service environment.
  • Scheduling, resource planning, and workflow optimization.
  • Experience with CRM systems, service management software, MS Excel/Word/PowerPoint.
  • Familiarity with ERP or inventory management tools.
  • Strong interpersonal and conflict-resolution skills.
  • Analytical skills to assess service data and identify improvements.
  • Clear verbal and written communication.
  • Good technical and analytical trouble shooting skills in equipment and systems.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.