
Service Excellence Professional
2 weeks ago
As a service excellence professional, you will play a pivotal role in delivering exceptional guest experiences.
Job Description:We are seeking an individual who shares our passion for providing great service and hospitality. As a key member of our team, you will be responsible for creating Feel Good Moments for our guests.
Your primary focus will be on serving as the Hospitality Expert/Lead in the restaurant, ensuring that every customer interaction is positive and memorable.
- Serve as the Hospitality Expert/Lead in the restaurant
- Deliver exceptional in-store Feel Good experience at all times
- Implement and execute Service Centric initiatives and programmes
- Exceed guest expectations by creating lasting memories
Our ideal candidate will possess a "people-first" attitude, with a strong desire to connect and serve guests in a personable way. They will be confident, friendly, and effective communicators, able to listen to guests' needs and concerns.
Key Responsibilities:You will be expected to:
- Act with initiative and be proactive in resolving customers' concerns
- Work effectively as part of a team to deliver exceptional results
- Be open to working shift hours, weekends and public holidays
We value individuals who are passionate about making a difference in our guests' lives. If you have a genuine interest in delivering outstanding service and hospitality, we would love to hear from you.
What We Offer:Opportunities to develop your skills and knowledge in service excellence
A supportive team environment where everyone has a voice
Competitive remuneration package
Ongoing training and development opportunities
About Us:We are a forward-thinking organization committed to delivering exceptional guest experiences. Our team members are dedicated to providing great service and hospitality, and we strive to make every interaction with us a positive one.
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