Helpdesk Operations Specialist

1 week ago

Singapore beBeeFacilities Full time $40,000 - $60,000
Job Summary:

This position requires exceptional organisational and time management skills to thrive in a dynamic environment.


Key Responsibilities:
  • Manage the facilities helpdesk to receive, log, track, and resolve all user feedback, service requests, and issues via phone, email, or other platforms.
  • Route critical issues such as faults, defects, breakdowns, and emergencies to the appropriate maintenance staff or contractors.
  • Provide regular updates and closure on feedback to users, ensuring clear communication on actions taken and resolution timelines.
  • Oversee requests and responses related to general services, event support, faults, complaints, maintenance-related issues, temporary service adjustments, emergency incidents, and alarm monitoring.
  • Maintain accurate records of all reported issues in the Computerised Maintenance Management System (CMMS) or equivalent platforms.
  • Categorise and prioritise feedback based on service level agreements and urgency.
  • Prepare and submit monthly reports on service requests, complaints, incidents, and resolutions.

Requirements:
  • Prior experience in helpdesk, customer service, or facilities coordination roles is advantageous.
  • Excellent communication and interpersonal skills, with the ability to handle inquiries professionally.
  • Able to multitask, stay organised, and manage follow-ups effectively.
  • Basic knowledge of building services or facilities operations is an asset.
  • Familiarity with CMMS or other ticketing systems is beneficial.

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