Helpdesk Operations Specialist

2 weeks ago

Singapore beBeeTroubleshooting Full time $4,000 - $8,000
Job Title: Helpdesk Operations SpecialistOur organization is seeking a skilled and experienced Helpdesk Operations Specialist to join our team. As a key member of our support team, you will play a critical role in providing timely and effective technical assistance to our users.Key Responsibilities:
  • To manage the technology ticketing process impacting group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.
  • The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.
Requirements:
  • Bachelor's degree in business, Computer Science, or related discipline required.
  • Candidates with 3-4 years of experience in working with IT Helpdesk roles.
  • Proficient with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.
  • Fluent in English and can manage calls easily.
Essential Skills:
  • Experience: 4-5 years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.
  • Above average and exceptional written and oral communication skills.
Technical Skills:
  • Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.
  • ITIL Foundation certification is preferred.
Why Apply:

This is an exciting opportunity for someone who wants to make a real difference in their career. We are looking for someone who is passionate about delivering excellent customer service and has a strong desire to learn and grow.

Our company offers a dynamic and supportive work environment, where employees can thrive and reach their full potential. We believe that our employees are our greatest asset, and we strive to create opportunities for growth and development.

Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • Opportunities for advancement and career growth.

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