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IT Helpdesk Representative
2 weeks ago
As a Customer Support Executive, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. Your key responsibilities will include answering customer queries via various channels, addressing concerns in person, and providing accurate information about our products or services.
Responsibilities:
- Responding to customer inquiries via email, live chat, and social media.
- Addressing customer queries in a face-to-face setting at our service centre.
- Providing accurate and timely information about our company's products or services.
- Resolving customer complaints efficiently and effectively.
- Working collaboratively with internal teams to resolve complex customer issues.
Qualifications:
We are seeking candidates who possess excellent communication skills, previous experience in a customer-facing role, and proficiency in using a computer. A customer-centric mindset and ability to work under pressure are also essential for this role.
Benefits:
In addition to a competitive salary, we offer a range of benefits, including flexible working hours and opportunities for professional growth and development.
