Sales Order Coordinator

2 weeks ago


Singapore beBeeCustomerService Full time $40,000 - $70,000
Job Title: Customer Service Specialist

This role is responsible for supporting the customer service team in ensuring efficient and effective order-to-cash processes, adhering to standard operating procedures (SOP) and guidelines.

Key Responsibilities:
  • Supporting Sales Team:
    • Providing reference pricing from SAP and issuing quotations to support the sales team in effectively pricing orders.
  • Customer Inquiry Handling:
    • Handling customer inquiries with a focus on delivering professional customer support and resolving issues.
  • Order Processing:
    • Receiving and processing customer orders, including standard orders and consignment orders, in SAP.
    • Coordinating with production planning teams to meet customer-requested delivery dates within standard lead times.
    • Managing consignment stock and planning replenishment to maintain inventory levels within targeted KPIs.
    • Processing precious metal hedging prices with the internal trading company in SAP and confirming hedged prices in sales order confirmations or proforma invoices.
    • Monitoring and ensuring confirmed sales orders are shipped on time and providing pre-alerts to customers.
  • Customer Master Data and Material Management:
    • Requesting new customer numbers through the master data governance tool (SAP Business Client 7.70).
    • Coordinating new material number releases and raising Engineering Change Request (ECR) for new/change Customer and Packing checklist, and new/change customer Part Number on label.
  • Regulatory Compliance and Ad-Hoc Tasks:
    • Involvement in local site and HET global necessary measures such as IATF and ISO certification and HET commercial excellence initiatives.
    • Taking up ad-hoc tasks as required by the Supervisor.

Requirements include a minimum diploma in any field, at least 5 years of customer service and SAP experience, knowledge of SAP Order-To-Cash process, and adaptability to a fast-paced environment.

Requirements:
  • A minimum diploma in any field.
  • At least 5 years of customer service and SAP experience.
  • Knowledge of SAP Order-To-Cash process.
  • Adaptability to a fast-paced environment.


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