Business Process Improvement Manager

2 months ago


Singapur, Singapore Prudential plc Full time
{"Job Title": "Customer Servicing Solution Manager", "Job Description": "Job Summary

At Prudential plc, we're committed to being partners for every life and protectors for every future. As a Customer Servicing Solution Manager, you'll play a key role in driving business process improvements and enhancing customer experiences.

Key Responsibilities
  • Develop and implement process improvements to enhance customer satisfaction and operational efficiency.
  • Collaborate with cross-functional teams to identify and prioritize business opportunities for improvement.
  • Analyze data to inform business decisions and drive strategic initiatives.
  • Design and implement effective solutions to address business challenges.
  • Provide training and support to end-users on new processes and systems.
  • Maintain comprehensive project documentation and track progress against project plans.
Requirements
  • 5-8 years of experience in performance management or business process improvement.
  • Strong problem-solving and project management skills.
  • Excellent interpersonal and communication skills.
  • Proactive and detail-oriented with a customer-centric approach.
What We Offer

At Prudential plc, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

", "lang_code": "en-US"}

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