Business Process Improvement Manager
2 months ago
At Prudential plc, we're committed to being partners for every life and protectors for every future. As a Customer Servicing Solution Manager, you'll play a key role in driving business process improvements and enhancing customer experiences.
Key Responsibilities- Develop and implement process improvements to enhance customer satisfaction and operational efficiency.
- Collaborate with cross-functional teams to identify and prioritize business opportunities for improvement.
- Analyze data to inform business decisions and drive strategic initiatives.
- Design and implement effective solutions to address business challenges.
- Provide training and support to end-users on new processes and systems.
- Maintain comprehensive project documentation and track progress against project plans.
- 5-8 years of experience in performance management or business process improvement.
- Strong problem-solving and project management skills.
- Excellent interpersonal and communication skills.
- Proactive and detail-oriented with a customer-centric approach.
At Prudential plc, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.
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Business Process Improvement Manager
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Singapur, Singapore Prudential plc Full timeJob Title: Customer Servicing Solution ManagerAt Prudential plc, we are committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion for our people, customers, and partners. We provide a platform for our people to excel and make an impact, supporting their...
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