Expert Desktop System Specialist

1 week ago

Singapore beBeeTechnical Full time $95,700 - $124,500

Job Opportunity

We are seeking a highly skilled Desktop Support Engineer to provide expert technical support and ensure seamless system functionality across the organization.

Key Responsibilities

  • Deliver level 3 support for desktops, laptops, operating systems, and enterprise applications.
  • Address escalations from L1 and L2 teams and resolve complex technical issues.
  • Manage patch updates, endpoint security, and compliance checks.
  • Support users with network connectivity, VPN, printers, and hardware problems.
  • Coordinate with infrastructure/security teams for problem resolution.
  • Maintain accurate documentation of incidents, solutions, and preventive actions.
  • Participate in IT audits and ensure compliance with company standards.

Requirements

  • 4-6 years of experience in Desktop/End-User Support.
  • Strong troubleshooting skills in Windows, macOS, O365, VPN, and hardware.
  • Hands-on experience with Active Directory, Group Policy, and patch management tools.
  • Knowledge of ITIL processes (Incident, Change, Problem Management).
  • Good communication and customer-handling skills.
  • Preferred: MCSA/MCSE, ITIL Foundation, CompTIA A+/N+.

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