Tech Laptop Support Spec

1 week ago


Singapore beBeeTechnical Full time $4,200
Job Title: Technical Support Specialist for Laptop Products

Description:
In our dynamic organization, we are seeking an exceptional Technical Support Specialist to join our team. As a key member of our support unit, you will be responsible for delivering top-notch technical assistance to our customers and internal stakeholders.

About the Role:
This is an exciting opportunity to work with a variety of laptop products and provide timely and professional support to users. Your primary responsibilities will include:
  • Providing pre-sales technical consultation and responding to customer queries in a prompt and courteous manner.
  • Diagnosing and troubleshooting hardware and software issues, recommending and implementing suitable solutions.
  • Offering technical support and assistance related to computer systems, software, and hardware to both internal teams and customers.
  • Preparing and maintaining technical documentation, guides, and manuals to support users and team members.
  • Assisting in product certification processes and managing renewals to ensure compliance with relevant standards.
  • Supporting the company's warranty entitlement and claims system, ensuring smooth processing and resolution of customer cases.

Requirements:
To excel in this role, you should possess:
  • A Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent field from a recognized institution.
  • Relevant hands-on experience in technical support, IT systems will have added advantage.

Benefits:
We offer a competitive compensation package and opportunities for growth and development in a collaborative and dynamic work environment.

How to Apply:

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