Tech Refresh Engineer

2 weeks ago

Singapore Quess Corp Limited Full time

**Job Information**:
Industry

**Banking***

Work Experience

**2-4 Years***

Salary

**3000***

State/Province

**Singapore***

City

**Singapore***

Zip/Postal Code

**569083***

Country

**Singapore***
- Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops bank wide.
- Working closely with Technical Project Manager and Leader to ensure all workstations are refreshed within project scope timeline with a strong emphasis on customer service experience for a smooth transition.
- Provisioning of desktops and laptops, data migration and re-installation of software
- Plan and liaise with users to schedule tech refresh appointment with users
- Work closely with IT Asset Management for the delivery and write-off of refresh assets, update of the hardware inventory
- Assist users to perform data migration, brief user of the new asset issuance and signoff
- Troubleshoot software and hardware issue related to refresh
- Collect old devices and send to centralized storing areas and process decommission
- Generate progress report of day-to-day tech refresh/ upgrade activity

**Requirements**:

- Strong knowledge in Microsoft Windows 10/11 provisioning
- Troubleshooting of software and hardware
- Time management skills
- Good customer care and communication skills
- Previous tech refresh experience is a plus

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