Customer Service Professional

5 days ago


Singapore Private Advertiser Full time

**Job Title:** Customer Service Executive

 

Company Overview:

The Private Advertiser is a dynamic and growing organization seeking a highly skilled Customer Service Executive to join our team. As a key member of our operations department, you will play a critical role in delivering exceptional customer service and supporting sales efforts.

 

Responsibilities:

  • Order Processing & Customer Service: Respond to customer enquiries and feedback in a prompt manner. Process quotation, sales, and adjustment orders accurately. Ensure all supporting documentation and communication is in place for audit purposes.
  • Tracking & Support: Ensure order withdrawals according to contract agreements by tracking and working closely with customers. Ensure prompt billing, replenishment, and reconciliation of consignment inventory. Collate required documents and ensure on-time submission of tenders.
  • Service Support: Ensure prompt billing closure of completed service jobs.
  • Others: Act as backup for other team members as and when required. Billing of rental machine & maintenance service. Products complaints. Arrange equipment for calibration. Courier arrangement. Other duties as assigned by Line Manager and/or Supervisor.

 

Requirements:

  • Good Working Knowledge in MS Office: Especially Excel (Pivot Table, Vlookup, SUMIF, nested if functions).
  • Meticulous and Responsible: Possess good business acumen with the ability to balance internal and external needs.
  • Excellent Team Player: Strong time management, analytical, problem-solving, and communication skills.
  • Knowledge of SAP B1 / Ariba / Sesami World Connect: Desirable but not mandatory.


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