Frontline Customer Experience Specialist

2 weeks ago

Singapore beBeeAmbassador Full time $30,000 - $42,000
Customer Service Ambassador

Join a dynamic team and become the face of our mall, delivering exceptional service to shoppers and providing problem resolution while supporting marketing initiatives and daily operations.

Key Responsibilities:
  • Address shopper enquiries, lost and found cases, and incidents promptly and professionally.
  • Introduce enhanced customer service through digital solutions to shoppers.
  • Be stationed at prominent locations around the mall to provide assistance and promote sign-ups via the CapitaStar app to shoppers proactively.
  • Make periodic mall announcements based on standard guidelines.
  • Roving duties of the mall which include common areas and retail spaces to ensure areas are well maintained and to flag out any issues or customer feedback to respective departments.
  • Regularly educate tenants on loyalty programme ecosystems, eCapitaVoucher acceptance, and other marketing matters.
  • Promote the Excellent Service Award by identifying and recommending outstanding tenant staff.
  • Plan and conduct regular briefings and Product Knowledge sessions with tenants, maintain a participation roster, and report session insights to the Centre Management Office team.
  • Support marketing functions including documenting events, new store openings with photos, and gathering shoppers' feedback where applicable.
  • Check and maintain the condition of marketing materials, Point-of-Sale Machines, and display panels.
Requirements:
  • Hold GCE'O' Levels and above.
  • Preferably with 1- or 2-years working experience in similar capacity.
  • Be a team player with a pleasant disposition, candidates with familiarity with mall operations or frontline retail/hospitality will be favorably considered.
  • Possess excellent communication and interpersonal skills for customer and tenant interaction.
  • Have a positive, service-oriented mindset with an ability to multitask and stay calm under pressure.
  • Knowledge of a second language is a plus, especially to assist tourists or senior shoppers.
  • Required to work on 6 days rotating shifts including weekends and Public Holidays.
Benefits:
  • Comprehensive medical coverage.
  • Training and development opportunities.
  • Subsidised rates at serviced residences.
  • Strong advocate of staff volunteerism.
  • Wellness programmes.

We advocate fair employment practices and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief, or nationality.

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