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Operational Efficiency Manager

1 week ago

Singapore HAOHAN INDUSTRY PTE. LTD. Full time
About the Role:

We are seeking an experienced professional to join our operations team as an Operational Efficiency Manager.

In this role, you will be responsible for ensuring that our operations run smoothly and efficiently, and that customer needs are met.

You will work closely with the sales team to process special orders, promotional activities, and product rollouts.

Responsibilities:
  • Monitor order processing, shipment schedules, and inventory levels to ensure timely delivery to customers.
  • Assist in the coordination of returns, exchanges, and warranty claims for home and living products and consumer electronics.
  • Identify and resolve delays or issues in product delivery by liaising with internal teams and external partners.
  • Provide exceptional customer service by responding promptly to customer inquiries and resolving complaints effectively.