Productivity and Efficiency Specialist
7 days ago
We are seeking an experienced Service Manager to join our team. As a Service Manager, you will play a critical role in optimizing our service operations, ensuring that we deliver high-quality services to our customers.
About the Role:
In this role, you will oversee the end-to-end service management process, from work order creation to completion. You will work closely with our technical teams to ensure that all service requests are handled efficiently and effectively. Your expertise will be invaluable in helping us to streamline our processes and improve overall customer satisfaction.
Your Key Responsibilities:
- To manage a team of technicians and service personnel, providing guidance, support, and training as needed
- To utilize ERP software to schedule appointments, assign tasks, track progress, and optimize resource allocation
- To monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities
- To maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience
- To analyze performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence
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