Highly Skilled Production Support Professional

5 days ago

Singapore beBeeProductionSupport Full time $90,000 - $120,000

Job Overview:

We are seeking a highly skilled Production Support Expert to join our team. This is an exciting opportunity for an experienced professional to lead and manage our production support operations, ensuring seamless delivery of services to our clients.

The successful candidate will be responsible for overseeing the management of our trading and risk management systems on the Murex platform, supervising current L1/L2 production support engagements, and implementing quality-driven processes to maintain high standards.

Key Responsibilities:

  • Supervise and manage current L1/L2 production support engagements
  • Implement quality-driven processes to maintain high standards
  • Establish a delivery and quality assurance framework with best practices and KPIs
  • Select and coach profiles to foster a mindset for critical systems support
  • Collaborate with technology and business teams to minimize stability issues
  • Ensure adherence to Incident, Change, and Problem Management protocols
  • Introduce best practices and conduct regular reviews and meetings

Required Skills and Qualifications:

  • 8+ years in production treasury application support for banks
  • Knowledge of Treasury platform architecture (e.g., Murex or Calypso or Kondor)
  • Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS)
  • Experience managing support teams across APAC, including team building and restructuring
  • Experience managing teams on 24x7 shifts
  • Proven leadership in defining processes and best practices
  • Strong background in Support Lead roles
  • L1 & L2 application technical and functional support experience
  • Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database
  • Excellent team collaboration, written and verbal communication skills
  • Effective stakeholder management

What We Offer:

  • Flexible working hours, including weekend shifts
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment

About Us:

We are a dynamic organization dedicated to delivering exceptional services to our clients. Our team is passionate about providing high-quality solutions that meet the evolving needs of the financial industry.

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