Desktop Support Specialist

23 hours ago


Singapur, Singapore Singtel Full time

NCS is a leading technology services firm with a strong presence in Asia Pacific, partnering with governments and enterprises to advance communities through technology. Our team of experts combines experience and expertise across 49 specialisations, providing differentiated and end-to-end technology services to clients through our NEXT capabilities of digital, cloud, platforms, and core offerings in application, infrastructure, engineering, and cyber security.


We are committed to a safe and healthy environment for our employees and customers, and we require all prospective employees to be fully vaccinated.


As a Desktop Engineer, you will be the first point of contact for customers, providing prompt assistance and addressing a range of IT topics and issues. Your responsibilities will include:

  1. Providing desktop support services to users
  2. Receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations
  3. Performing imaging and re-imaging
  4. Performing asset inventories
  5. Performing technical escalation to 3rd party vendors or resolver groups (where appropriate)
  6. Updating incident records
  7. Creating and updating work instructions (where necessary)
  8. Documenting standards and procedures (where necessary)

The ideal candidate should possess the following:

  1. Min. ITE/Diploma graduate with 1 year experience in desktop support
  2. Min 1 year experience in Microsoft Windows 10 and Microsoft Office
  3. Clear Spoken & Written English
  4. Possess at least one of the following certifications or their equivalent: CompTIA A+; CompTIA Security+; CompTIA Network+; Microsoft Certified: Windows Client; and Microsoft Certified: Managing Modern Desktops
  5. Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tools will be added advantages
  6. Demonstrate knowledge in the support of workstations and related components
  7. Good verbal and written communication skills
  8. Good coordination skills
  9. Ability to prioritize effectively and work with a sense of urgency
  10. Effectively communicates with teammates and managers


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