Desktop Support Specialist
23 hours ago
NCS is a leading technology services firm with a strong presence in Asia Pacific, partnering with governments and enterprises to advance communities through technology. Our team of experts combines experience and expertise across 49 specialisations, providing differentiated and end-to-end technology services to clients through our NEXT capabilities of digital, cloud, platforms, and core offerings in application, infrastructure, engineering, and cyber security.
We are committed to a safe and healthy environment for our employees and customers, and we require all prospective employees to be fully vaccinated.
As a Desktop Engineer, you will be the first point of contact for customers, providing prompt assistance and addressing a range of IT topics and issues. Your responsibilities will include:
- Providing desktop support services to users
- Receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations
- Performing imaging and re-imaging
- Performing asset inventories
- Performing technical escalation to 3rd party vendors or resolver groups (where appropriate)
- Updating incident records
- Creating and updating work instructions (where necessary)
- Documenting standards and procedures (where necessary)
The ideal candidate should possess the following:
- Min. ITE/Diploma graduate with 1 year experience in desktop support
- Min 1 year experience in Microsoft Windows 10 and Microsoft Office
- Clear Spoken & Written English
- Possess at least one of the following certifications or their equivalent: CompTIA A+; CompTIA Security+; CompTIA Network+; Microsoft Certified: Windows Client; and Microsoft Certified: Managing Modern Desktops
- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tools will be added advantages
- Demonstrate knowledge in the support of workstations and related components
- Good verbal and written communication skills
- Good coordination skills
- Ability to prioritize effectively and work with a sense of urgency
- Effectively communicates with teammates and managers
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