Sales Manager

6 days ago


Singapur, Singapore Porsche Asia Pacific Full time
About the Role

Porsche Asia Pacific is seeking a highly experienced Sales Manager to lead our sales team and drive growth and profitability in our New Car Segment. As a Sales Manager, you will be responsible for leading and inspiring the customer-facing sales team to achieve and exceed volume and profitability targets while ensuring exceptional customer service, managing studio operations, and upholding the brand's premium standards.

Key Responsibilities
  • Lead and Inspire the Sales Team: Oversee lead funnel management at the individual lead level with the Porsche Consultants on a daily basis, ensuring effective follow-up on targets, leads, test drives, offer creation, and resolution of customer issues.
  • Manage Studio Operations: Conduct regular performance reviews, provide constructive feedback and coaching, and foster a positive, productive work environment with the sales team that encourages teamwork, customer excitement, and professional growth, ensuring the achievement of sales targets, high performance, and development.
  • Customer Experience: Oversee the Studio Customer Journey (from initial contact through to purchase) and ensure team members build and maintain strong relationships with customers to achieve high levels of customer satisfaction and encourage referrals and repeat business. Manage and address escalated customer inquiries, concerns, and complaints promptly and professionally.
  • Collaboration and Synergies: Ensure strong collaboration and synergies with all stakeholders (F&B, Porsche Lifestyle, Sales Planning, Marketing, Aftersales) to achieve alignment and support for sales initiatives, driving desirable results.
  • Sales Strategies: Collaborate with the Head of Sales to implement sales strategies, propose promotions and incentives to drive growth and achieve volume and profitability targets, and support inventory management to ensure key model availability and optimal stock levels.
  • Client Acquisition: Expand the dealership's client base by developing and maintaining a network of potential customers, and collaborating with marketing and CRM team on lead acquisition.
  • Industry Knowledge: Participate in industry events, trade shows, and networking opportunities, and stay informed about industry trends, market developments, customer needs, and competitor activities to identify and pursue new business opportunities, including corporate partnerships and fleet sales, thereby driving growth potential and promoting Porsche's brand and products.
  • Team Development: Training and developing a high-performing sales team by providing ongoing coaching and support, ensuring the fulfillment of training requirements, and enhancing their skills and knowledge.
Requirements
  • Bachelor's degree in business, economics, finance, marketing, or a related field.
  • 5-8 years of working experience in leading sales teams in the automotive industry, preferably within the luxury segment.
  • Proven track record of success in sales management.
  • A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with internal and external stakeholders, and inspiring and motivating the sales team.
  • A passion for the Porsche brand and a commitment to delivering an exceptional customer experience.
  • Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
  • A deep understanding of automotive industry trends, the luxury market, customer expectations, market dynamics, and regulatory requirements.
  • Required to perform shift work including weekday evenings, weekends, and public holidays.
  • A valid class 3 driving license and clean driving record.


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