Customer Onboarding Professional

2 weeks ago

Singapore beBeeCustomerOnboarding Full time $4,000 - $6,000

Our organization is looking for a highly skilled Customer Onboarding Professional to join our team. This individual will be responsible for providing seamless support to new customers and vendors from onboarding through post-sale.

Key Responsibilities:

  • Onboarding Support: Ensure smooth onboarding of new customers and vendors, providing timely assistance and guidance as needed.
  • Enquiry Handling: Respond to customer and vendor inquiries in a clear, concise, and professional manner, addressing all concerns and resolving issues promptly.
  • Operational Administration: Manage daily operations, administrative tasks, and business coordination efficiently, ensuring seamless communication between teams and stakeholders.
  • Master Data Management: Collect, update, and maintain accurate and up-to-date business-related master data, ensuring data integrity and consistency.
  • SOP Documentation: Assist in the development and implementation of SOPs, documenting business flows and processes to ensure consistency and efficiency.

Required Skills and Qualifications:

  • Education - ITE/Diploma in Logistics, Maritime Studies, Supply Chain Management, or related field.
  • Experience - Preferably candidates with experience in sales, operations, or customer service, particularly in logistics or freight forwarding; fresh graduates with a strong eagerness to learn are also welcome to apply.
  • Skills - Strong communication and interpersonal skills, ability to manage daily operations and administrative tasks efficiently, detail-oriented with the capability to collect and maintain accurate master data, organizational skills to support SOP documentation, and adaptability to handle ad-hoc duties as assigned by the reporting officer.

Benefits:

  • Opportunity to work collaboratively with cross-functional teams, fostering open communication and building strong relationships with colleagues and stakeholders.

Desired Traits:

  • Problem-Solving Abilities - Strong problem-solving skills and a structured approach to task management, with the ability to think critically and make informed decisions.

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