Strategic Customer Onboarding Professional
1 week ago
As a Business Manager, you will be responsible for leading the development and enhancement of our Business Banking customer onboarding process. This role is pivotal in ensuring a seamless and efficient experience for our banking customers.
- Develop and execute product strategies for onboarding, accounts, and payments.
- Analyze market trends, customer feedback, and competitor activities to identify opportunities for product improvement and innovation.
Key Responsibilities:
- Collaborate with stakeholders across engineering, design, compliance, legal, and operations teams to deliver high-quality product features.
- Define product requirements, create user stories, and prioritize the product backlog.
- Monitor product performance, track key metrics, and make data-driven decisions.
- Identify areas of opportunity to improve internal processes, work-flows, and hand-offs between teams to fast-track the process and reduce TAT.
- Build, optimize, and re-iterate user journeys.
- Work with the UI/UX team to generate wireframes based on agreed user journeys in line with finalized requirement documents.
- Manage the entire product lifecycle from concept to launch and beyond.
- Manage product pricing, fee structures, and customer campaigns to ensure profitability and market competitiveness.
Requirements:
- Bachelor's degree in Business, Finance, Computer Science, or a related field.
- Proven experience as a Product Manager in the banking or financial services industry.
- Strong understanding of customer behavior in the digital banking segment.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work effectively in a cross-functional team environment.
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