Strategic Client Lifecycle Leader
2 weeks ago
We are seeking a seasoned leader to drive innovation and transformation in the end-to-end client lifecycle and operational excellence through our OnePass initiative. This is an exceptional opportunity for a strategic thinker with a passion for simplifying complex processes and delivering scalable solutions.
Key Responsibilities:
- Define and evolve the strategic vision for the OnePass journey, aligning with broader business goals.
- Lead and mentor a team of business analysts, ensuring clarity of roles and alignment of deliverables.
- Oversee the development and validation of business cases, ensuring alignment with value drivers and stakeholder expectations.
- Drive holistic process analysis and re-design, identifying pain points and opportunities for simplification and automation.
- Serve as the primary liaison between business, technology, and operations teams, ensuring alignment and transparency across all levels.
Required Skills and Qualifications:
- 8–12 years of experience in business analysis, transformation leadership, or journey ownership, preferably in financial services or wealth management.
- Proven experience leading cross-functional teams and delivering complex, multi-stakeholder initiatives.
- Strong understanding of COO functions, risk and control frameworks, and digital transformation principles.
- Excellent communication, facilitation, and stakeholder engagement skills, with the ability to influence and negotiate at all levels.
- A strategic mindset with a hands-on approach to problem-solving and delivery.
About Our Team:
You will be working as part of the OnePass initiative, one of the key components of our Digital Transformation portfolio. We operate globally and sit in the Global Wealth Management COO function in Singapore / Hong Kong.
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