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Highly Skilled Java Application Support Specialist
2 weeks ago
Application Support Engineer Opportunity
About the Role:We are seeking a seasoned Application Support Engineer to join our IT team.
The ideal candidate will be responsible for ensuring smooth operations of business-critical applications, identifying and resolving technical issues, and collaborating with development and infrastructure teams for long-term improvements.
This role requires a strong Java expert who can provide Level 1&2 support for Java-based applications in production and staging environments, investigate and troubleshoot incidents, bugs, performance issues, and outages, perform root cause analysis (RCA) and work with development teams to implement permanent fixes, monitor application health using tools such as Splunk, AppDynamics, New Relic, or similar, work with SQL databases to analyze data, generate reports, and validate fixes, support deployment activities, perform post-deployment validation, and ensure rollback readiness, handle daily incident tickets and service requests as per SLAs, collaborate with QA, DevOps, and Infrastructure teams to improve system stability and deployment efficiency, maintain accurate documentation, knowledge base articles, and operational runbooks, and work in 24 by 7 on-call and 12 hours rotation shift.
- Provide Level 1&2 support for Java-based applications in production and staging environments.
- Investigate and troubleshoot incidents, bugs, performance issues, and outages.
- Perform root cause analysis (RCA) and work with development teams to implement permanent fixes.
- Monitor application health using tools such as Splunk, AppDynamics, New Relic, or similar.
- Work with SQL databases to analyze data, generate reports, and validate fixes.
- Support deployment activities, perform post-deployment validation, and ensure rollback readiness.
- Handle daily incident tickets and service requests as per SLAs.
- Collaborate with QA, DevOps, and Infrastructure teams to improve system stability and deployment efficiency.
- Maintain accurate documentation, knowledge base articles, and operational runbooks.
- Level 1&2 support for Java-based applications.
- Troubleshooting and incident management.
- Root cause analysis and fix implementation.
- Monitoring and reporting.
- Deployment and rollback activities.
- Documentation and knowledge sharing.
- Bachelor's degree in Computer Science, Information Technology, Engineering or related field.
- At least 5 years of experience in application support or production support roles with a focus on Java applications.
- Strong programming and debugging skills in Java and familiarity with Java EE and Spring Boot Framework.
- Good understanding of REST/SOAP APIs, JSON, and XML.
- Proficiency in SQL programming and hands-on experience with relational databases (e.g., MySQL, PostgreSQL, Oracle).
- Proficiency in Linux/Unix environments and shell scripting.
- Familiarity with tools such as JIRA, ServiceNow, Git, and CI/CD pipelines.
- Exposure to application monitoring/logging tools (e.g., Splunk, ELK, Dynatrace).
- Knowledge of ticketing systems and ITIL practices is an advantage.
