Payment Operations Senior Specialist
19 hours ago
We are seeking a highly skilled Payment Operations Senior Specialist to join our APAC Payment Operations Regional team in Singapore.
Key Responsibilities:- Maintain consistent and high-level execution of recurring tasks and responsibilities within the designated domain.
- Investigate, solve, and escalate any issues connected to respective domain in a timely manner.
- Act as the first-level escalation point on cases and crisis levels within own domain, and handle incidents in your area of expertise.
- Support stakeholders in solving complex problems related to their area of ownership and ensure timely and relevant communication.
- Drive product and process improvement in their domain in collaboration with stakeholders.
- Coordinate product and processes-related risk assessment and mitigation initiatives.
- Support or own training and mentoring responsibilities of new and existing specialists.
- Make an Impact: You'll help identify and automate manual processes that complicate our customers' lives, increasing the efficiency of the whole operations organization.
- Challenge Yourself: You'll work with teams facing complex situations, driving to make things happen instead of wondering why they happened.
- Inspire Teams: You'll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, working with product development engineers and other operational teams to solve customer problems.
- Work Globally: You'll collaborate with internal and external partners, helping to make our customers' lives better.
- Excellent verbal and written English skills, with JLPT N1 certification.
- Accuracy and attention to detail, with a willingness to own work and take charge of projects.
- Ability to drive initiatives and coordinate and manage projects.
- Experience in contributing to operational or cross-functional projects that drive efficiency and scaling of manual work.
- Familiarity with process improvement methodologies and ability to apply them in work.
- Basic Excel and Looker skills to find, analyze, and query data, with an analytical mindset.
- Clear and honest communication, persuasion, and adaptability to different audiences.
- Comfortable with feedback and being part of a team where ideas are shared and openness is valued.
- Proactive and a great relationship builder, experienced at working closely with external partners and product and engineering development teams.
- Experience working in a cross-border team, understanding their challenges and how to overcome them.
- Background in payments and experience working with product and engineering teams.
- Familiarity with different process improvement methodologies.
- Basic data skills and knowledge of where to find supporting data for projects.
We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.
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