Policy and Process Development Specialist

5 days ago


Singapore TikTok Full time

Job Overview

This is an exciting opportunity to join TikTok's Customer Support team as a Policy Specialist. In this role, you will develop and implement policies, processes, and procedures that ensure a positive user experience across our platform.

Your primary responsibilities will include:

  • Designing and implementing user-centric policies and workflow guidelines
  • Developing SOPs that improve user and creator platform experience
  • Driving transformational projects and programs focused on knowledge management and operational improvements

You will also have the opportunity to collaborate with cross-functional teams to advocate for customers, drive transformational change, and partner with senior leaders to build industry-leading customer support capability.



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