TikTok User Support Policy Coordinator

2 days ago


Singapore TikTok Full time

TikTok's Customer Support team is at the forefront of creating an industry-leading support experience for our users and creators. As a Policy Specialist, you will play a crucial role in developing and implementing policies, processes, and procedures that enhance the TikTok user and creator experience.

Your key responsibilities will include:

  • Designing and launching policies, processes, and workflow improvement programs
  • Developing and measuring SOPs that improve user and creator platform experience
  • Partnering with cross-functional teams to drive transformational change and build industry-leading customer support capability

You will have the opportunity to work closely with senior leaders to identify and prioritize initiatives that drive business value and improve the user experience.



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