Usher - Marina Bay Sands

3 days ago


Singapur, Singapore Marina Bay Sands Full time

Job Summary

We are seeking a highly motivated and customer-focused Usher to join our team at Marina Bay Sands. As a Usher, you will play a vital role in ensuring the smooth operation of events and providing exceptional customer service to our patrons.

Key Responsibilities

  • Assist patrons in finding seats and provide directions to various areas of the venue.
  • Search for lost articles or assist parents of lost children.
  • Verify tickets and passes for authenticity and refuse admittance to unauthorized individuals.
  • Settle seating disputes and provide assistance to patrons with concerns.
  • Guide patrons to exits and provide instructions in case of an emergency.
  • Examine and scan tickets to verify authenticity.
  • Greet patrons attending events and provide a warm welcome.
  • Arrive on-time and dress appropriately for scheduled shifts.
  • Attend pre-event briefings for assignment and event specifics.
  • Be flexible and willing to work any assignment, including checking coats and belongings, scanning tickets, and escorting patrons to seats.
  • Monitor the physical surroundings for safety, cleanliness, and functionality, and notify supervisors of concerns.
  • Respond quickly and courteously to patrons' needs, questions, and comments.
  • At the end of the event, retrieve lost items and turn them in accordingly.

Essential Job Functions

  • Ensure smooth operations for patrons attending events at Marina Bay Sands.
  • Understand and adhere to established policies and procedures.
  • Actively assist with established Front of House emergency procedures.
  • Assist patrons with special needs.
  • Provide accurate knowledge to patrons regarding venue logistics, event information, and general building history.
  • Repetitively climb stairs to provide effective staff coverage in all areas of the theatres.
  • Stand for long periods, sometimes for the duration of an event.
  • Work all assigned shifts and arrive at call time.
  • Work flexible hours, including nights and holidays.
  • Attend required trainings and briefings.
  • Assist in Front-of-House related event setups and teardowns.

Job Requirements

Minimum Qualifications

  • Commit to at least six months of service.
  • Enjoy working in a fun-filled environment.
  • Ability to provide quality customer service.
  • Ability to solve problems quickly and courteously.
  • Excellent communication and problem-solving skills, including ability to maintain composure under stress.


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