Technical Support Specialist

2 months ago

Singapur, Singapore 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time
Job Summary

3060 KLA-Tencor International Trade (Shanghai) Co. Ltd is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our customers and internal teams.

Key Responsibilities
  • Provide technical support and assistance to customers and internal teams via phone, email, and in-person interactions.
  • Assist in the development and implementation of technical plans and procedures to ensure efficient and effective support.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall support processes.
  • Document and maintain accurate records of technical issues, resolutions, and customer interactions.
  • Participate in training and development programs to stay up-to-date on the latest technical advancements and industry trends.
  • Contribute to the development of technical documentation, knowledge base articles, and other support resources.
  • Work closely with product development teams to identify and resolve technical issues and improve product quality.
  • Provide input on technical requirements and specifications for new products and features.
  • Assist in the development and implementation of technical training programs for internal teams and customers.
Requirements
  • Bachelor's Level Degree, Master's Degree Preferred
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Strong technical skills and knowledge of electro-optical-mechanical-software systems
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
  • Ability to maintain confidentiality and handle sensitive information
Preferred Qualifications
  • Master's Level Degree
  • Work experience of 1 year
  • Knowledge of industry trends and advancements
  • Experience with technical documentation and knowledge base development
  • Experience with training and development programs

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