Senior Application Support Engineer

4 weeks ago


Singapur, Singapore SMBC Group Full time
Job Summary

We are seeking a highly skilled and experienced Senior Application Support Engineer to join our Digital Platform System team. The successful candidate will be responsible for ensuring the integrity and readiness of our production systems, as well as providing L2 support and troubleshooting for production incidents and critical system interfaces.

Key Responsibilities
  • Ensure production system integrity and readiness through proactive monitoring and maintenance.
  • Perform L2 support and troubleshooting for production incidents and critical system interfaces.
  • Collaborate with the Incident Manager to identify and implement preventive and detective measures to ensure application integrity.
  • Support the IT Planner in meeting project objectives and ensuring smooth production transitions for new system launches and system changes.
  • Identify and propose process improvements to enhance system efficiency and effectiveness.
  • Develop and implement standardized processes and documentation in accordance with set standards.
  • Lead and coordinate projects, providing analytical support and executing requirement analysis to support system enhancements, fixes, and emergency application changes.
  • Highlight and escalate risk issues to relevant parties in a timely manner.
  • Participate in system restoration for Disaster Recovery exercises.
  • Coordinate regular meetings with developers to resolve issues.
Requirements
  • Degree in Computer Science or Information Technology.
  • Minimum 4 years of work experience in Application or System Support, preferably in a bank or financial institution.
  • Hands-on experience in supporting Workflow and Automation systems.
  • Experience in Enterprise Application support environment with interaction with multiple functions and business users.
  • Functional knowledge of Digitalization systems, such as Customer onboarding, Funding Charges, and Data Management.
  • Technical knowledge of Application hosted in Windows and LINUX, with ability to perform database queries and handle application services.
  • Good understanding and competency in scripting, such as DOS, UNIX, or VBA.
  • Self-motivated and driven work ethic, with excellent communication, interpersonal, and presentation skills.
  • Strong sense of accountability and ownership of results, with sound judgment in reviewing problems and making recommendations.


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