Automotive Customer Experience Leader
6 days ago
We are seeking an innovative and strategic leader to oversee customer experience initiatives in our Automotive Call Centre. This pivotal role is responsible for enhancing customer satisfaction, managing the Call Centre, and ensuring seamless collaboration with Sales, Aftersales, and Marketing teams.
Key Responsibilities- Develop and Implement Customer Experience Strategies: Create and execute innovative plans to enhance customer satisfaction and loyalty.
- Lead and Inspire the Call Centre Team: Foster a culture of accountability and excellence, driving team performance and customer-centricity.
- Improve the Customer Journey: Identify and address touchpoints for enhanced service delivery, continually improving the customer experience.
- Resolve Customer Complaints and Quality Issues: Oversee timely and satisfactory resolutions, ensuring high-quality customer interactions.
- Analyze Customer Feedback and Performance Data: Develop actionable strategies to drive business growth and improve customer satisfaction.
Requirements
- Bachelor's Degree in Business or Communications: Strong foundation in customer experience, service management, or related fields.
- At Least 5 Years of Experience: Proven leadership experience in customer experience or service management, preferably within the automotive industry.
- Proven Leadership Skills: Strategic thinking, analytical skills, and the ability to manage teams effectively.
The ideal candidate will be highly motivated, data-driven, and passionate about delivering world-class service while fostering a customer-centric culture. Estimated salary: $7,000/month + Variable Bonus.
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