Automotive Customer Support Specialist

3 days ago


Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time
Job Overview

We are seeking a skilled Automotive Customer Support Specialist to join our team at STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD.

Salary Information
The estimated salary for this role is SGD $50,000 - $70,000 per annum, commensurate with experience.

Job Description
In this critical role, you will serve as the bridge between customers and our service department, providing exceptional support and ensuring customer satisfaction.

Key Responsibilities:
• Prepare accurate estimates and supplementary estimates for vehicle repairs
• Offer guidance and support to customers on vehicle maintenance and repair services
• Troubleshoot basic vehicle faults and problems
• Gather feedback and encourage customers to leave positive reviews
• Conduct thorough Pre-Delivery Inspections to ensure vehicle quality
• Prepare servicing schedules, job cards, and daily status updates
• Create Job Quotations for O&A jobs requested by customers
• Attend to customers' needs and requests
• Update maintenance books with job history records

Required Skills and Qualifications:
• Minimum 2 years of experience in Service Advisor or Customer Service roles within the automotive industry
• Excellent communication and interpersonal skills
• Ability to adapt to a fast-paced environment and changing priorities
• Proficient computer skills for managing customer information and processing service orders
• Primary/Secondary education, GCE 'O'/'N', Nitec/Diploma/Degree

Benefits and Others:
As an Automotive Customer Support Specialist at STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD., you can expect a dynamic work environment, opportunities for growth and development, and competitive compensation packages.

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