Customer Experience Manager and Retail Standards Leader
5 days ago
We are seeking a dynamic and experienced Customer Experience Manager and Retail Standards Leader to join our team at Benchmark Staffing Solutions.
Our ideal candidate will have a minimum of 5 years of experience in customer experience or service management, preferably in the automotive industry. They will be responsible for driving a customer-centric strategy that enhances overall customer satisfaction and reinforces our brand's reputation for excellence.
The successful candidate will have strong strategic thinking and analytical skills, with experience in data analysis and trend identification. They will also possess exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Key responsibilities include:
- Developing and implementing innovative customer experience strategies
- Leading and motivating the Customer Experience Centre team
- Mapping and refining the customer journey to ensure exceptional service delivery
- Overseeing complaint management and quality-related issues
- Utilizing customer feedback and market data to identify trends and develop actionable strategies for improvement
- Providing ongoing training and professional development opportunities for staff
- Collaborating with Sales, Aftersales, and Marketing teams to align objectives and ensure a cohesive brand experience
- Maintaining retail standards that reflect the quality and sophistication of our luxury brand automotive
This is an excellent opportunity to make a real difference for customers and work alongside a passionate team of like-minded colleagues. Our client offers an attractive remuneration package, including a salary range of $80,000 - $120,000 per year, depending on experience.
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