IT Service Delivery Director

1 week ago


Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time

Job Overview

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  • We are seeking an IT Service Delivery Director to lead our business operation automation and maintenance tasks for Enterprise User Computing (EUC) solutions.
  • This is an exciting opportunity to work with a dynamic team at GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. and contribute to the success of our clients.
  • The ideal candidate will have experience in the entire Systems Development Life Cycle (SDLC), from requirement definition to go-live, using any programming language.
  • You will oversee the entire lifecycle of business operation automation and maintenance tasks for EUC solutions, primarily developed using Microsoft Access.
  • Additionally, you will lead tasks related to SQL Server, SSIS, stored procedures, PowerShell scripts, and general database technologies on Windows Server.

Responsibilities

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  • Manage the entire lifecycle of business operation automation and maintenance tasks for EUC solutions.
  • Oversee the entire Systems Development Life Cycle (SDLC), from requirement definition to go-live, for EUC maintenance and related projects.
  • Lead tasks related to SQL Server, SSIS, stored procedures, PowerShell scripts, and general database technologies on Windows Server.
  • BUILD AND MAINTAIN POSITIVE RELATIONSHIPS WITH CLIENTS, STAKEHOLDERS, AND PROJECT PARTNERS. ENSURE CLEAR AND EFFECTIVE COMMUNICATION.
  • CORporateHEADCOORDINATEANDCOLLABORATEWITHINTERNALANDEXTERNALTEAMSTOENSURESMOOTHPROJECTDELIVERY
  • Communicate proactively with stakeholders to simplify complex technical situations for non-IT end users.
  • Perform other ad hoc duties assigned by management.

Requirements

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  • MIN 8 YEARS OF EXPERIENCE IN SIMILAR SERVICE DELIVERY MANAGER POSITIONS
  • Working experience in a banking IT unit and hands-on experience with programming (preferably Microsoft Access VBA-forms, queries, modules, tables, reports, macros)
  • Experience in the entire Systems Development Life Cycle (SDLC), from requirement definition to go-live, using any programming language
  • Experience with SQL Server, SSIS, stored procedures, PowerShell scripts, and general database technology on Windows Server
  • Good communication skills (spoken & written) in Japanese in order to liaise with Japanese speaking clients
  • Ability to communicate complex technical information in a simple, user-friendly manner for non-IT stakeholders
  • Ability to work independently and take initiative in proposing and implementing continuous improvements for maintenance services


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