Service Delivery Director

7 days ago


Singapore Talentsis Pte Ltd Full time
Service Delivery Director
Talentsis Pte Ltd is a leading organization in the Technology, Information and Media industry. We are seeking an experienced Service Delivery Director to join our team. As a key member of our leadership team, you will be responsible for leading, managing, and mentoring a team comprising of Level 1 & Level 2 engineers. You will oversee the management of sub-contractors, track IT assets, develop preventive maintenance programs, and ensure compliance with security and safety standards in day-to-day operations. Additionally, you will monitor and maintain Service Level Agreements (SLAs), manage budget and cost control, and collaborate with external service providers and vendors.

Key Responsibilities
* Lead, manage, and mentor a team comprising of Level 1 & Level 2 engineers* Oversee the management of sub-contractors* Track IT assets* Develop and implement preventive maintenance programs* Ensure compliance with security and safety standards in day-to-day operations* Monitor and maintain Service Level Agreements (SLAs)* Manage budget and cost control* Collaborate with external service providers and vendors

Requirements
* Degree in Computer Science or equivalent* Min 6 years of experience in IT System Operations & Maintenance (O&M) with strong knowledge of best practices* Proficient in ITIL framework* Strong leadership, team management, problem-solving, and decision-making skills*

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